Where is my online order?
You should receive an Online Order Confirmation email within 24hrs of placing your order.
If you did not receive your Online Order Confirmation email, please:
Confirm that you have placed your order with your correct email address;
Check your Spam/Junk folders;
If you still require assistance, please contact us and sending us a message. We’ll look into this for you and email you with an update.
Can I change my order once I have placed it?
We work hard to process your order quickly so that you receive it as soon as possible. If you need to make a change you can send us a message.
Please note: some changes may not be possible once the order has been placed.
Can I cancel my online order?
Yes, if your item has not yet been dispatched, we will be able to cancel your order. Simply send us a message and our team will cancel your order and issue a refund in the same tender used to place the order.
Can I delay my delivery for my online order?
Yes. You can send us a message and they will be lo delaying your delivery for up to 28 days. Please note: some orders may not be possible to delay.
How do I track my online order?
For smaller products, an email with a tracking link and instructions will be emailed to you when your order has been despatched. For larger items, the store fulfilling your order will contact you to arrange a suitable delivery date and time.
How do we protect your online transactions?
For your security whilst shopping on our website, we use fraud detection services from our third-party provider, Accertify.
During the checkout process, we securely share minimal transaction data with Accertify so they can provide fraud protection for you the customer and our business.
Accertify aggregate this data together with data collected from other Accertify clients to provide fraud detection and other services to us and Accertify’s other clients.
By aggregating customer transaction information from a range of Accertify’s clients, who also use Accertify’s fraud detection services, Accertify can detect trends and identify suspicious transactions with a high level of accuracy to prevent fraud.